SPRING | Jg Services

Spring A/C Tune-ups

Check Thermostat - Ensure thermostat is functioning properly.
Check Filters - Replace dirty filters with new owner-supplied filters OR Recommend new filters, if current filters are dirty or damaged.
Testing of Temperature Split - Measure temperature at filter going into unit vs. temperature coming out at register.
Check Refrigerant Levels & System Pressures - Measure refrigerant levels. (Adding refrigerant to unit requires new service request).
Perform Amp Draw on Condenser/Evaporator Motor & Compressor - Check performance of motor by performing an amp draw on the condenser/evaporator motor and compressor.
Rinse Condenser Coils - Rinse coils with water (if there is a nearby and available source)
Check Contactor & Condensate Lines - Check function of contactor and drain lines. (Cleaning of drain line requires new service request).
Inspect the Disconnect
Check Evaporator Coil - Check coil for visible leaks and lack of cleaning.
Clean/Tighten Electrical Connections - Clean dust around electrical connections.
Test Capacitors & Operations - Turn on unit and confirm that it cycles properly.
Test Safety & Limit Switches - Ensure safety switches function properly.

Free filters - Filters must be supplied by homeowner - there are too many different sizes of filters - Be prepared with a filter OR tech will tell you what size you need and how to change it out if you do not have them on hand.
Clearing condensate line stoppages (requires new service request).
Recharging refrigerant (requires new service request if customer has home service plan covering A/C systems). - Refrigerant charges may apply
Outdoor condenser coil cleaning - anything beyond hosing with water is not covered - customer must provide a water source with a hose connected to faucet that is long enough to get to the unit.
Cleaning or unclogging required to correct problems - (requires new service request).
Servicing units that are not safely accessible, as determined by contractor - Unit must be on the ground or within 8 feet of ground (accessible by ladder) or in an area accessible by stairs, door, or hatch
Servicing any of the following types of units during the A/C Tune-up period: Water-sourced geothermal systems, Mini-split systems, Window and wall units, Boilers, Oil Furnaces, Heating systems, or Swamp coolers

Each Pre Season check is for (1) system only - If you have more than (1) system that needs to be tuned up - they all must appear on the work order from AHS/HSA
Have you already turned on the unit and found it not to be working properly? - The A/C tune-up is not the service for this situation - please cancel the A/C TUNE-UP service and request a SERVICE request with your home warranty to avoid paying a tune-up fee AND a service fee for actual service to repair system.
Ladders / Access to A/C units - Let dispatcher know if your outdoor or indoor unit needs a ladder to be accessed ** Most trucks do not have ladders - this needs to be requested if required in your situation *** Outdoor units must be on ground OR reachable by 6 foot ladder OR reached thru window, door, or hatch.
If a covered item is found to be malfunctioning - a new service request must be placed pursuant to the home service plan in order for the customer to receive covered services. Note that a trade service call fee will be required, in addition to the $75 fee paid for the tune-up service, for such home service plan service request.
Weather - Outside weather must be above 50 degrees and it cannot be a torrential downpour during tune-up (light rain and intermittent rain is ok)